Website Terms and Conditions
Terms & Conditions - please read carefully before using our website or placing an order.
Red Berry Crafts is a trading name of Leading Edge Cutter Makers Ltd, a company registered in England and Wales (company number 09208591), whose registered office is at 7C Fen End, Stotfold, Hitchin, Hertfordshire SG5 4BA. You can contact us at sales@redberrycrafts.co.uk or by telephone on +44 1462 337767 (we, us, or the supplier).
These Terms and Conditions apply to the purchase of goods by you (the customer or you) from us. They set out the terms on which we sell all goods to you. By placing an order on the Website, you agree to be bound by these Terms and Conditions.
You may only purchase goods from the Website if you are legally capable of entering into a binding contract and are at least 18 years of age. As we may accept your order and form a legally binding contract without further reference to you, you should ensure that you have read and understood these Terms and Conditions before placing an order.
If you have any questions regarding these Terms and Conditions, please contact us at sales@redberrycrafts.co.uk or by telephone on +44 1462 337767.
Privacy
All information you provide to us will be governed by our Privacy Policy, which should be read in addition to our Terms and Conditions.
Website Content
The information and materials on this Website are provided for general guidance only. While we make every effort to ensure accuracy, we cannot guarantee that all content is precise, current, complete, or suitable for your specific needs.
We reserve the right to update or modify the Website content at any time without prior notice. To the maximum extent permitted by law, we accept no liability for any errors, omissions, or inaccuracies in the information provided.
You use the Website and any information or materials found on it at your own risk. It is your responsibility to verify that any products, services, or information available through the Website are suitable for your requirements.
Account Creation
When you create an account, you confirm that all information you provide is accurate and complete. You agree to keep your account details up to date and notify us promptly of any changes.
Account Security
You are responsible for keeping your password confidential and secure. Any activity that occurs under your account is your responsibility.
Account Suspension or Termination
We reserve the right to suspend or terminate your account immediately if you breach these terms or for any other reason at our discretion.
Cancelling Your Account
You can cancel your account at any time by using the deletion feature in your account settings (if available) or by contacting us at Sales@redberrycrafts.co.uk.
Intellectual Property
Our Content
Unless otherwise stated, all content on this Website—including text, images, graphics, logos, product photography, videos, and code—is owned by Red Berry Crafts, its affiliates, or our third-party licensors and is protected by copyright law.
You may not use, copy, reproduce, modify, or distribute any content from the Website without our prior written permission.
Your Content
If you upload or submit content to the Website (such as product reviews or photographs), you grant us a non-exclusive licence to use, display, and reproduce that content for the purpose of operating the Website and our business.
We reserve the right to remove or refuse any user-generated content at our discretion.
You are responsible for ensuring that any content you upload does not infringe third-party rights or breach any laws. You agree to compensate us for any losses we incur as a result of content you upload to the Website.
Goods
Product Descriptions
The goods we supply will match the quantity and description shown in the item listing on our Website (or other advertisement). However, please note that product images and descriptions are for illustrative purposes only. There may be minor variations in size, colour, or appearance of the goods you receive, particularly as many of our products are handmade.
Custom Orders
If you order goods made to your specific requirements, you are responsible for ensuring that any information, measurements, or specifications you provide are accurate.
Availability
All goods shown on the Website are subject to availability. We will inform you as soon as possible if an item you have ordered is out of stock.
Product Changes
We may need to make changes to goods to comply with legal or safety requirements. If this affects your order, we will notify you before dispatch.
Basis of sale
When a Contract is Formed
Displaying goods on our Website does not constitute a binding offer to sell. When you place an order, we reserve the right to accept or decline it. If we cannot fulfil your order, we will notify you as soon as possible with an explanation.
Your contract with us is formed only when we send you an order confirmation email. This email will contain all the details of your purchase.
The Ordering Process
The Website guides you through each step of the ordering process, allowing you to review and correct any errors before submitting your order. Please check your order carefully—you are responsible for ensuring all details are correct before submission.
Order Confirmation
Once you receive your order confirmation email, please check it carefully and contact us immediately at Sales@redberrycrafts.co.uk if you spot any errors or discrepancies. We are not responsible for inaccuracies in orders that you have placed.
You will receive your order confirmation within a reasonable time, and always before your goods are dispatched.
Custom Order Quotations
Quotations for custom or bespoke items are valid for 30 days from the date of issue, unless we withdraw the quote earlier.
Changes to Your Order
Once your order has been confirmed, no changes can be made to the goods, price, or other terms unless we both agree to the changes in writing (email is acceptable).
Price and Payment
Pricing
The price displayed on the Website at the time you place your order is the price you will pay, unless we agree a different price with you in writing (email is acceptable).
All prices include VAT at the applicable rate at the time of your order.
Payment
Payment must be made in full at the time you place your order, using one of the payment methods available on our Website.
All payments are processed securely through our payment gateway provider. When you make a purchase, you also agree to be bound by the payment provider's terms and conditions.
Your Responsibility
By making a payment, you confirm that:
All payment details you provide are accurate
You are authorised to use the payment method you have selected
Consumer Rights and the Consumer Rights Act 2015
Your consumer rights are protected by law. Under the Consumer Rights Act 2015, you are entitled to:
A full refund, repair, or replacement if goods are faulty
A remedy if goods do not match their description
A remedy if goods are not delivered as agreed
If you believe your statutory consumer rights have been breached, please contact us at Sales@redberrycrafts.co.uk and we will work with you to resolve the issue.
Important: Nothing in these terms and conditions affects or limits your statutory rights as a consumer.
Distance Selling and Your Right to Cancel
In compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the following rights when purchasing online:
Your Right to Cancel
You may cancel your order within 14 days of receiving your goods (“Cancellation Period”), subject to the terms below .
To cancel, please contact us at sales@redberrycrafts.co.uk or via our Website before the end of the 14-day cancellation period. You can use the model cancellation form at the bottom of this Terms & Conditions section.
Returning Your Goods
If you cancel your order, you must return the goods to us at:
Red Berry Crafts
7C Fen End, Stotfold, Hitchin, Hertfordshire, SG5 4BA
You must return the goods within 14 days of notifying us of your cancellation. You can meet this deadline by posting the goods before the 14-day period expires.
You are responsible for the cost of returning the goods to us.
Goods must be returned in their original condition with all original packaging, labels, and documentation intact.
Your Refund
We will refund you in full using your original payment method once we receive and inspect the returned goods.
Please note that we may deduct from your refund if the goods have been handled excessively. You are entitled to handle goods in the same way you would examine them in a shop (for example, trying on an item or checking how something works). However, if you use the goods beyond this reasonable inspection, we may deduct an amount reflecting any loss in value.
Items That Cannot Be Returned
The following items are excluded from our returns policy:
Custom-made or personalised items created specifically to your requirements
Items that cannot be resold for hygiene or safety reasons e.g. jewellery
If you are unsure whether an item can be returned, please contact us at sales@redberrycrafts.co.uk before placing your order.
Delivery
Delivery Address
We will deliver your goods to the delivery address you provide when placing your order. Please ensure this address is correct, as we cannot be held responsible for non-delivery to an incorrect address.
Delivery Times
Estimated delivery times shown on our Website are for guidance only and may be subject to change due to circumstances beyond our control. We will keep you informed if there are any delays to your order.
Delivery Areas
We deliver to addresses within the United Kingdom (England, Wales, Scotland, and Northern Ireland), as well as the Isle of Man and the Channel Islands.
We do not generally deliver to addresses outside these areas. If we agree to accept an order for international delivery on an exceptional basis, you will be responsible for any import duties, customs charges, or other taxes that may apply. We do not pay or collect these charges on your behalf.
European Union, Brexit and Ordering from Outside the United Kingdom
From 11pm GMT on 31 January 2020, the UK formally ceased to be a member state of the EU.
General Overview
If you are buying goods from the UK (excluding Northern Ireland) from 1 January 2021, you may incur customs charges, duty, and tax. The VAT relief for consignments of €22 or less was removed from 1 July 2021.
As the buyer, you are responsible for:
The accuracy of the customs declaration
Paying any duty and tax charged by your country
Understanding that some websites do not include duty and tax in their prices
Falsely marking an item as a gift or giving a false value on a customs declaration is against the law and may result in fees and penalties.
Our Policy
Red Berry Crafts is a reputable UK-based company. We will not falsify customs documentation or mark orders as gifts to help customers avoid customs charges under any circumstances.
Due to the variance in VAT rates across the EU, the calculation of any VAT and/or Duty applied by Customs in the destination country is the buyer's responsibility. Each EU member country has different VAT rates and charges.
More information on current EU member VAT rates can be found at: www.europa.eu/youreurope/business/taxation/vat/vat-rules-rates
Further information can be obtained from your destination country's Government or National Postal Office.
Promotions and Discount Codes
Using Discount Codes
When we offer promotions or discount codes, the specific terms (including whether they can be combined with other offers) will be clearly stated at the time of the promotion.
Discount codes must be entered at checkout and cannot be applied retrospectively to orders already placed.
Changes to Promotions
We reserve the right to modify, suspend, or withdraw any promotion or discount code at any time without prior notice.
Validity
All discount codes are subject to expiry dates and usage limits as specified in the promotional terms. We may refuse or cancel orders where discount codes have been used fraudulently or in breach of the promotional terms.
Third Party Terms and Conditions
Some features and services on our Website are provided by third parties, including:
Payment processors (for secure card payments)
Delivery and courier services
Customer review platforms
Social media integration
When you use these third-party services, their own terms and conditions, privacy policies, and cookies policies will also apply to your use of those services.
We are not responsible for the content, practices, or policies of third-party service providers. We recommend you review their terms before using their services.
What You Cannot Do
You may not use this Website to:
Violate these terms and conditions or any applicable laws
Engage in any illegal or fraudulent activities
Attempt to gain unauthorised access to the Website, servers, or databases
Introduce viruses, malware, or any other harmful code
Scrape, harvest, or collect data from the Website using automated tools
Impersonate another person or misrepresent your affiliation with any person or organisation
Interfere with or disrupt the Website or other users' access to and enjoyment of the Website
Use the Website in any way that could damage our reputation or business
If you breach any of these prohibited uses, we reserve the right to suspend or terminate your access to the Website immediately and may take further legal action if necessary.
External Content
Links to Other Websites
Our Website may contain links to external websites operated by third parties. These links are provided for your convenience and information only.
We have no control over the content of external websites and accept no responsibility for:
The content, accuracy, or availability of external sites
Any loss or damage that may arise from your use of external sites
The privacy practices or terms and conditions of external sites
We recommend that you review the terms and privacy policies of any external website before using it or providing any personal information.
Third-Party Applications
If we integrate third-party applications or tools into our Website (such as social media widgets, customer service chat, or marketing tools), your use of these features will be subject to both our terms and the third party's separate terms and conditions.
We are not responsible for the functionality, security, or privacy practices of third-party applications.
Disclaimer, Indemnity, and Limitation of Liability
Limitation of Liability
To the fullest extent permitted by law, we exclude liability for any losses or damages arising from your use of, or inability to use, the Website. This includes (but is not limited to) direct, indirect, or consequential losses.
The Website is provided "as is" and "as available." We do not guarantee that the Website will be uninterrupted, error-free, or free from viruses or other harmful components.
Important Exception
Nothing in these terms excludes or limits our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded or limited under English law
Your Responsibility (Indemnity)
You agree to compensate and defend Red Berry Crafts (Leading Edge Cutter Makers Ltd trading as Red Berry Crafts) against any claims, losses, damages, or expenses (including legal costs) that arise from:
Your misuse of the Website
Your breach of these terms and conditions
Content you upload or submit to the Website
Your violation of any third-party rights
Governing Law, Jurisdiction and Complaints
Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of England and Wales.
Our Complaints Process
We are committed to providing excellent customer service and resolving any issues quickly and fairly.
If you have a problem with your order, please contact us as soon as possible:
Email: sales@redberrycrafts.co.uk
Include: Your order number and a clear description of the issue
Attach: Photographs showing the problem (where applicable)
We will acknowledge your complaint promptly and aim to provide a resolution within 5 working days.
General
Third Party Rights
These terms and conditions are between you and Red Berry Crafts only. No third party has any right to enforce any provision of these terms under the Contracts (Rights of Third Parties) Act 1999.
Severability
If any part of these terms is found to be invalid, unlawful, or unenforceable by a court, that provision will be removed, but the remaining provisions will continue in full force and effect.
Waiver
If we do not enforce any provision of these terms on one occasion, this does not mean we waive our right to enforce it on future occasions.
Changes to These Terms
We reserve the right to update or amend these terms and conditions at any time. Any changes will take effect immediately upon being posted on the Website.
We will indicate the date of the latest update at the top of this page. It is your responsibility to review these terms regularly to ensure you are aware of any changes. Your continued use of the Website after changes are posted constitutes your acceptance of the updated terms.
Contact Us
If you have any questions about these terms and conditions, please contact us at:
Email: sales@redberrycrafts.co.uk
Phone: +44 1462 337767
Address: Red Berry Crafts, 7C Fen End, Stotfold, Hitchin, Hertfordshire, SG5 4BA