Terms & Conditions



This website is operated by Red Berry Crafts, please read our terms  and conditions carefully before accessing or using our website. By using  the website you agree to be bound by these terms and conditions. If you  do not agree to all the terms and conditions of this agreement, then  you must not use the website. We reserve the right to change the terms  and conditions from time to time without prior notice by updating,  changing or replacing the content shown, it is your responsibility to  check the terms and conditions whenever you visit our site. Your  continued use of our website following any changes made to out terms and  conditions constitutes acceptance of these changes.


We try to provide as full and accurate description of our products as  is possible, however due to the materials used there may be slight  variances between shape, size and colour. Measurements are approximate  and may vary slightly. We reserve the right to change measurements and  descriptions of items at any time, or to modify or discontinue items  without prior notice. Prices for our products are subject to change  without prior notice; the prices currently shown on the website  supersede all previous list prices. Prices are shown inclusive of VAT.  We may also offer new services or products through the website, and  these will also be subject to these terms and conditions.


You can browse our product pages, and select the items you want,  follow the instructions for any modifications you would like and then  add them to your basket, where you can once again check your order  before completing your online checkout procedure. Please make sure that  you have provided us with the correct address and postcode for delivery  as we cannot accept liability for any late or failed deliveries due to  incorrect delivery details being provided with your order. Your  purchasing security is very important to us, so when you purchase from  our shop your payments are accepted via Paypal, you do not need to have a  Paypal account to use this service. It is a secure method of payment,  the terms of use for Paypal can be found on the Paypal website. This  means that we do not see or store any of your credit or debit card  details on our site. Postage and packing Postage and packaging is  calculated by weight and will be added to your order at the checkout  stage, we use Royal Mail for smaller orders and couriers for larger,  heavier deliveries. You need to allow up to 5 days for delivery from the  time of dispatch. Orders may be collected by special agreement; you  would need to contact us to make that arrangement. For overseas  deliveries you would need to contact us to get a quote for costs and  delivery charges, please contact us at Sales@redberrycrafts.co.uk


It is our intention to produce and dispatch your goods as soon as  possible, however we produce and ship items in the order they come in,  so if we are busy we may not be able to dispatch as quickly as usual. We  aim to turnaround orders in 3-5 working days, although at peak ordering  times throughout the year this may take a little longer, anything from  5-10 days. We will show the current leadtime for orders on the home page  of the website. Once your order is shipped we will send you an email to  let you know it's on its way, orders are expected to arrive within 5  working days so if you haven't received your order by then please let us  know by emailing with your order number to Sales@redberrycrafts.co.uk  Orders that do not reach their destination after 15 days will be treated  as lost. Customers must contact us within 21 days of the shipped  notification to be eligible for a refund, after this time a credit note  may be issued at our discretion.


We want you to be completely happy with your purchase, if there is a  problem with your item you need to contact us promptly by email at  Sales@redberrycrafts.co.uk so that we can resolve the issue. If an item  arrives damaged or is incorrect please contact us within 10 days and we  will arrange a replacement, or refund according to your wishes. We  reserve the right to request the return of the damaged item at our cost.  If you wish to return an item for any other reason, with the exception  of personalized or custom products, we need to receive it back within 14  days for a refund or exchange. Contact us first, then repack it with  care and return to us at your cost, please make sure that you package  your item to prevent damage occurring during transit. Once we have  received the returned item we will issue a refund of replacement  whichever you prefer. Please note that we cannot refund postage costs  unless your item is damaged or faulty. Acceptance of these terms will  not affect your statutory rights as a consumer. We reserve the right to  refuse to supply any order.


VAT is charged at the standard current UK rate. The prices shown on  the website are inclusive of VAT, we provide a VAT receipt with all  purchases.

Red Berry Crafts is a trading name of:- Leading Edge Cutter Makers  Ltd 7C Fen End Stotfold Hitchin Herts SG5 4BA Tel: 01462 337767 Company  Reg: 920 8591 VAT Reg: 194 413794