Website Privacy and Cookies Policy
Introduction
This privacy and cookies policy explains how Red Berry Crafts collects, uses, and protects your personal information when you use our Website and services.
This policy applies globally to all users of our Website.
Your Agreement to This Policy
By using our Website, you agree to this privacy and cookies policy and our terms and conditions. If you do not agree with this policy or our terms, please do not use our Website or services.
Changes to This Policy
We may update this privacy and cookies policy from time to time. Any changes will take effect from the date we publish the updated policy on our Website. We will indicate the date of the latest update at the top of this page.
We recommend you check this page periodically to stay informed of any changes. Your continued use of the Website after changes are posted constitutes your acceptance of the updated policy.
Age Restrictions
Users under the age of 18 must have parental or guardian consent to use this Website
Users under the age of 13 are not permitted to use this Website
If you are under 18, please ensure you have discussed this privacy policy with a parent or guardian before using our Website.
About Red Berry Crafts
This Website is operated by Leading Edge Cutter Makers Ltd, trading as Red Berry Crafts.
Registered Address:
7C Fen End, Stotfold, Hitchin, Hertfordshire, SG5 4BA
Company Registration Number: 09208591
Contact Us About Your Data
For any questions or requests relating to how we handle your personal data, including exercising your data protection rights, please contact us at:
Email: sales@redberrycrafts.co.uk
Phone: +44 1462 337767
We aim to respond to all data protection enquiries within 30 days.
Definitions and Interpretation
In this privacy policy, the following terms have these meanings:
Personal Data – Any information that you provide to us through the Website that can identify you as an individual.
Cookies – Small text files placed on your device when you visit our Website. These help us improve your experience and understand how the Website is used. See the "Cookies" section below for more details.
Data Protection Laws – The UK General Data Protection Regulation (UK GDPR) and any other applicable laws relating to the processing of personal data.
Red Berry Crafts / We / Us / Our – Leading Edge Cutter Makers Ltd (company number [920 8591 - needs verification]), trading as Red Berry Crafts, with registered office at 7C Fen End, Stotfold, Hitchin, Hertfordshire, SG5 4BA.
You / Your – Any person who uses our Website, excluding our employees, contractors, or service providers accessing the Website in the course of their work for us.
Website – www.redberrycrafts.co.uk and any subdomains, unless they have their own separate terms and conditions.
General Interpretation
Throughout this policy:
Words in the singular include the plural and vice versa
References to any law include any amendments or updates to that law
"Including" means "including but not limited to"
Headings are for convenience only and do not affect the meaning of this policy.
Scope of This Privacy Policy
What This Policy Covers
This privacy policy applies only to how Red Berry Crafts collects and uses your personal information when you use our Website.
This policy does not cover:
Third-party websites that you access through links on our Website (including social media platforms)
Services provided by third parties integrated into our Website (such as payment processors)
When you click on external links or use third-party services, you will be subject to their own privacy policies. We recommend reviewing their policies before sharing any personal information.
Red Berry Crafts as Data Controller
Under Data Protection Laws, Red Berry Crafts is the "Data Controller" for your personal information. This means we decide:
What personal data we collect
Why we collect it
How we use and protect it
We are responsible for ensuring your data is processed lawfully, fairly, and transparently in accordance with UK GDPR.
The Personal Data We Collect
What Is Personal Data?
Personal data is any information that can identify you as an individual. This includes your name, email address, phone number, and postal address.
Anonymous or aggregated data (where your identity has been irretrievably removed) is not considered personal data.
Sensitive Personal Information
We do not knowingly collect or request sensitive personal information, including:
Religious or philosophical beliefs
Race or ethnicity
Health information
Sexual orientation or sex life
Genetic or biometric data
Political opinions
Trade union membership
Please do not provide us with this type of sensitive information unless absolutely necessary for a specific purpose (for example, dietary requirements for an event). If you do provide sensitive information, you consent to us processing it for that specific purpose only.
Information We Receive from Third Parties
We may receive personal information about you from third-party sources, including:
Analytics providers (such as Google Analytics, Meta Pixel)
Search engines (such as Google, Bing)
Advertising platforms (such as Facebook Ads, Google Ads)
Social media platforms (if you interact with our content)
This information typically includes how you found our Website, which pages you visited, and your general location (country/region).
What Personal Data We Collect
We may collect the following types of personal data from you:
Name
Contact information – email address, postal address, phone number
Order information – purchase history, payment details (processed securely through our payment provider)
Account information – username, password (encrypted), preferences
Communication records – correspondence with our customer service team
Technical information – IP address, browser type, device information
Website usage data – pages visited, time spent on site, navigation patterns
How We Collect Your Data
We collect personal data in two ways:
1. Information You Provide to Us
You give us information when you:
Create an account on our Website
Place an order or make a purchase
Contact us by phone, email, or through the Website
Sign up to receive our marketing emails or newsletters
Enter a competition or promotion (including on social media)
Complete a survey or provide feedback
Leave a product review
2. Information We Collect Automatically
When you visit our Website, we automatically collect:
Technical data – your IP address, browser type and version, operating system, device type
Usage data – pages you visit, how long you spend on each page, links you click, date and time of your visit
Cookie data – information collected through cookies and similar technologies (see our Cookies section below for details)
This information helps us understand how visitors use our Website so we can improve its content, functionality, and your overall experience.
Why We Collect This Data
We use your personal data to:
Process and fulfil your orders
Communicate with you about your orders and account
Provide customer support
Improve our Website and services
Send you marketing communications (with your consent)
Comply with legal obligations
How We Use Your Personal Data
We use your personal data to provide you with the best possible service and experience. Specifically, we use your data for the following purposes:
Essential Uses (Contract Performance)
When you create an account or place an order, we use your data to:
Process and fulfil your orders
Manage your account
Provide customer service and support
Send order confirmations and updates
Process payments and refunds
The legal basis for this processing is the performance of our contract with you.
Business Improvement (Legitimate Interests)
We may also use your data for our legitimate business interests, including:
Internal record keeping and administration
Improving our products, services, and Website
Understanding how customers use our Website
Preventing fraud and ensuring Website security
You have the right to object to processing based on legitimate interests. See the "Your Rights" section below for details.
Marketing Communications (Consent)
We will only send you marketing emails if you have given us permission to do so. There are two types of consent:
Soft Opt-In Consent
If you have purchased from us or enquired about our products, we may send you marketing about similar products or services. We will assume you consent unless you opt out. You can unsubscribe at any time using the link in any marketing email.
Explicit Consent
For all other marketing communications, we will ask you to actively consent by ticking a box when you create an account or sign up to our newsletter.
Withdrawing Marketing Consent
You can withdraw your consent to receive marketing at any time by:
Clicking the "unsubscribe" link in any marketing email
Updating your preferences in your account settings
Contacting us at Sales@redberrycrafts.co.uk
Withdrawing consent will not affect:
Service emails related to your orders
Our ability to contact you about your account
Any processing that occurred before you withdrew consent
Keeping Your Data Secure
Our Security Measures
We take the security of your personal data very seriously and use appropriate technical and organisational measures to protect the loss, accidental deletion, alteration or unauthorised access of your data.
In addition, we have established protocols to be enacted in the event of a security breach. Should any breach occur, we are committed to fulfilling our legal responsibilities, including notifying both you, and the UK’s Information Commissioners Office (ICO) as required.
Reporting Security Concerns
If you suspect that your personal data has been compromised, misused, or accessed without authorisation, please contact us immediately at:
Email: Sales@redberrycrafts.co.uk
Protecting Yourself Online
You can also take steps to protect your own data:
Use a strong, unique password for your account
Never share your password with anyone
Log out of your account when using shared devices
Keep your email address and contact details up to date
Be cautious of phishing emails claiming to be from us
For more advice on staying safe online, visit www.getsafeonline.org – a free resource supported by the UK Government and leading businesses, offering guidance on protecting against fraud, identity theft, viruses, and other online threats.
Data Retention
We only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
If you request deletion of your data, we will delete it unless we have a legal obligation to retain it (for example, tax or accounting requirements).
Your data may remain on backup systems for a limited period for security purposes, but this backup data is not actively used.
Leading Edge Cutter Makers Ltd (our parent company) may have access to data we store for business management purposes, subject to the same data protection standards.
International Transfers
Some of our third-party service providers are located outside the UK, which may require us to transfer your personal data internationally.
When we transfer data outside the UK, we ensure it is protected by:
Standard Contractual Clauses approved by the UK authorities, or
Other legally approved safeguards
We also implement appropriate technical and contractual measures to protect your data during these transfers.
Your Rights
You have the following rights in relation to your data:
Right to Access – The right to request copies of the information we hold about you at any time, and to request that we modify, update, or delete such information.
Right to Correct – The right to have your data rectified if it is inaccurate or incomplete.
Right to Erase – The right to request that we delete or remove your data from our systems.
Right to Restrict Our Use of Your Data – The right to "block" us from using your data or limit the way in which we can use it.
Right to Data Portability – The right to request that we move, copy, or transfer your data.
Right to Object – The right to object to our use of your data, including where we use it for our legitimate interests.
Exercising Your Rights
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data, please contact us at sales@redberrycrafts.co.uk
If we provide you with access to the information we hold about you, we will not charge you for this unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
We may request proof of your identity to confirm your request. This verification step is mandatory when you seek to exercise your right to access your personal data or your right to data portability, ensuring the security and proper handling of your information.
Complaints
If you are not satisfied with the way we handle a complaint you make in relation to your data, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO contact details can be found on their website: https://ico.org.uk/
It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period that we hold it.
Cookies
This Website may place and access certain cookies on your computer. Red Berry Crafts uses cookies to improve your experience and our range of products. We have carefully chosen these cookies and taken steps to ensure your privacy is protected and respected at all times.
All cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places cookies on your computer, you will be presented with a message requesting your consent. By giving consent, you enable Red Berry Crafts to provide a better experience and service. You may deny consent, however certain features of the Website may not function fully or as intended.
Types of Cookies We Use:
Strictly necessary cookies – Required for the operation of our Website, including cookies that enable you to log into secure areas, use a shopping cart, or make use of e-billing services.
Analytical/performance cookies – Allow us to recognise and count the number of visitors and see how they move around our Website. This helps us improve the Website by ensuring users can find what they're looking for easily.
Functionality cookies – Recognise you when you return to our Website, enabling us to personalise content, greet you by name, and remember your preferences (such as language or region choice).
Managing Cookies
You can enable or disable cookies in your internet browser. By default, most browsers accept cookies, but this can be changed in your browser's help menu. You can switch off cookies at any time, however you may lose information that enables you to access the Website more quickly and efficiently, including personalisation settings.
We recommend ensuring your internet browser is up to date and consulting the help guidance provided by your browser developer if you are unsure about adjusting your privacy settings.
For more information about cookies and how to block them, visit the Information Commissioner's Office (ICO) website: https://ico.org.uk/global/cookies/
General
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
Red Berry Crafts and Leading Edge Cutter Makers Ltd reserve the right to change this privacy policy as we may deem necessary from time to time or as required by law. Any changes will be posted to the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the changes.