It is our intention to produce and dispatch your goods as soon as possible, however we produce and ship items in the order they come in, so if we are busy we may not be able to dispatch as quickly as usual. We aim to turnaround orders in 3-5 working days, although at peak ordering times throughout the year this may take a little longer, anything from 5-10 days. We will show the current leadtime for orders on the home page of the website. Once your order is shipped we will send you an email to let you know it's on its way, orders are expected to arrive within 5 working days so if you haven't received your order by then please let us know by emailing with your order number to Sales@redberrycrafts.co.uk Orders that do not reach their destination after 15 days will be treated as lost. Customers must contact us within 21 days of the shipped notification to be eligible for a refund, after this time a credit note may be issued at our discretion.
We have different levels of delivery dependant on the items ordered. You can select standard delivery or upgrade the service. You will be given the options that are available before check out